July 08, 2015:
Hi Lisa, Gosh, that is amazing! Thank you so much!!! I really appreciate that Freez would be willing to give me the garments at the sale price. I have received my order and I don't require an exchange. Such amazing customer service and so rare these days! This is the first time I have shopped at Freez and I will definitely be coming back! I will ensure that I write an excellent review on your Facebook page and will be letting my colleagues (I work in a predominately female workplace) and family know. Let me know if there is any other way I might help get the word out about your amazing customer focussed business. Many thanks! Best wishes
May 20, 2015:
Dear Freez, Thank you for my Sunnygirl Cowl Knit. It’s perfect! What a great place to shop and great service. My new jumper arrived this morning and only ordered it yesterday, will definitely be shopping with you again and sharing with all my friends. Thanks again
April 05, 2015:
Hi Freez, Just wanted to say how thrilled I was to receive my parcel this afternoon at my front door after only ordering it yesterday!! Thank you so much for the super fast delivery!! I absolutely LOVE all items I received today (as I usually do)!! Just wanted to give you guys a pat on the back!! All email communication I have had with your company in the past about returns etc has always been prompt and your customer service is outstanding!!! This is the reason why I have made multiple orders over the last few months, the reason why I will continue to buy clothes from your online shop and why I love recommending Freez to my family and friends!! Thanks guys!! Keep up the awesome work!!
July 16, 2014:
Hi, I just wanted to make a quick note on how satisfied I am with the service and quality of the product that I have received. Yesterday I made an order online (only something small) I am blown away with how quick it has reached me (not even 24hrs later) and the product is exactly what I thought it would be. Online shopping is hard when a lot of it isn't what you expect it to be! Good work on the outstanding ETA and product quality! I will definitely be back and be recommending Freez to all my networks! well done and thank you :)
Oct 30, 2013:
Dear Freez Clothing staff, I feel compelled to write to tell you how impressive your customer service experience has been for me. I had an outstanding gift voucher which was two years old. Yesterday I decided to use it, convinced after all this time it would not be honoured. To my surprise it went through and to my shock my parcel arrived today! Thank you for brilliant service ! I will be telling all my friends and definately shopping with you again. Well done.
July 3, 2013:
Would just like to thank you for the great service too! I received my order this morning......LOVE overnight delivery and great products :)
May 17, 2013:
Hi there! I recently purchased an item of clothing from your website and have just received it in the mail today. I would just like to thank you for your excellent service! I could not believe how fast and easy it was to purchase from you and I will definitely purchase from you in the future. I am so happy with my purchase and it is exactly what I was looking for! I have been searching for these pants all over and I am ecstatic that you had them! Thank you again for all your help and excellent service!
May 2, 2013:
Hi, I just wanted to let you know that I ordered the black Spicy Sugar Kaftan Dress, yesterday at around 9.30am yesterday and it arrived at the speed of light by 10am this morning…further to the super-fast delivery I can’t tell you how much I love the dress!! Thanks so much.
March 22, 2013:
Dear staff, I just received my delivery, i was very impressed that the delivery only took 2 days from the time I put my order in on Wednesday night. I'm very happy with my garments keep up the good work. Thanking you.
February 12, 2013:
Hi there, just a huge thankyou message! I recently purchased a dress over another website for $150. It took a short time to recieve but it was faulty, then when i went to order another theyd sold out and werent restocking. I then found the same dress on freez.com.au and it was $50 dollars cheaper. I bought it immediately and recieved it within a few business days. I honestly cannot be any happier with the quality of your online service and just want to say a huge thankyou for this!
January 29, 2013:
Hi, I just want to say a massive thank you for the really really prompt service I only ordered my dress on Tuesday late afternoon and it arrived this morning. Omg I am impressed….
January 22, 2013:
Thank you very much. I have just got my other cloths in the mail and OMG everything fitted and I am happy with what I got!! . That has never happened before when I have ordered on line, that everything is a keeper!!
January 17, 2013:
Just a quick note to say Thank You!! First time purchase from Freez and it was so easy, my dresses arrived in 2 days! And they actually look like the picture :) thanks!
January 7, 2013:
Just would like to say that i have ordered from Freez a handful of times and the delivery has been so quick and sizing has been perfect. The range of clothing is fantastic, so many outfits for so many different occasions. Very satisfied customer. Thank you for making online shopping so easy and a pleasure.
December 29, 2012:
THANK YOU SO MUCH FOR YOUR EXCELLENT SERVICE. l placed an order a few days ago for 2 dresses for the first time. ALL aspects of shopping delivery and quality for the goods was excellent. l will be more than happy to use your service again. THANK YOU
October 4, 2012:
Thanks for your email, Berenice. I received delivery today and I am very happy with the items - thank you. For me, Freez is a great online shop and have always provided good service. Much appreciated :)
October 3, 2012:
Dear Freez staff, I just wanted to send you a quick note to congratulate you all on running such an amazingly organized and efficient business. I ordered some clothes at around 3pm yesterday and they turned up on my doorstep at 8am this morning. Wow! Now no excuse for a clothing crisis - ever. Thank you
August 29, 2012:
Hello, I wanted to say thank you very much for the express quick postage of an order that I placed over the weekend. I will definitely be buying from you again. Thank you and keep up the good work!
July 27, 2012:
Hi, I thought I would take a moment to compliment your warehouse staff on their efficiency. I am new to shopping with Freez online but in the past few weeks have ordered two separate items from you by 11am and received delivery of those items by 8.30am the next morning at my home address in Qld. I just wanted to say how impressed I am with the efficiency of your operation.
May 21, 2012:
Dear Team, I just wanted to let you know how impressed I am with your online ordering service. Simple and very fast which you don't often get with other stores. Thankyou from a happy, frequent customer.
April 17, 2012:
I wanted to write to let you know this is by far the best customer service I have received in Australia. Never have I had the item replaced before it was sent away for assessment, which 9 times out of 10 I never get the product back because the retail business is no longer ordering that product. I have always recommended your online shop to friends but no other retail business has given me this great customer service, I will always recommend Freez to anyone that asks where I get my cute dresses from now.
April 13, 2012:
Hello there, I just wanted to thank you for your excellent service. Yet again you have surprised me with prompt service !!!! I ordered a dress yesterday afternoon and picked it up from the post office this morning. As always, quality item was provided. Congratulations, I shop online a lot and you are by far the best for service, quality and price. Have a great day.
February 15, 2012:
Morning All, as a new customer to your website and service, I thought you might like some feedback. Firstly I found the site easy to navigate around and use and was also very happy to note when you click on something that is out of stock, you are told immediately. Order placed Sunday night, item sitting in my PO box yesterday and I am pretty happy with the service and experience all around. Well done, thanks so much!
December 29, 2011:
Hi, having ordered a number of things through your website over the past year I would like to say how happy I am with your service. Every order I have placed has been delivered within 2 days (I live in WA too!) and all my garments are of great quality and excellent value for money. Thanks very much and keep up the great standard you have set. A very satisfied and happy customer!
December 19, 2011:
I just have to say that Freez always gets orders out in superbly quick time. Love the service provided by you guys!
December 16, 2011:
Good Morning, I just wanted to say how happy I am with your online service. I ordered two dresses from your website on Wednesday the 14th Dec and I came home to find them delivered yesterday! (Thursday 15th). The dresses are beautiful and fit perfectly. Living in Adelaide shopping for up to the minute styles that have my size left in stock can be tricky; you’ve solved all my shopping dilemmas! I will be recommending your site to all my friends, and will be shopping with you again. Thank you again for providing such fantastic customer service; it’s a rarity these days!
December 5, 2011:
Hi :) I just wanted to say that your store is wonderful and very efficient! My orders always come quick and are always correct. Just thought id say you are great.
November 24, 2011:
I am really impressed with your service. The speed of my delivery was brilliant and the clothing is fantastic. Thank you so much.
October 7, 2011:
Hi guys, I just wanted to say what an awesome service you offer. I'm ALL the way over in WA and placed an order around 3pm your time yesterday (06/10) and it's just turned up on my desk at work (07/10)10.30am my time. I wasn't expecting it until at least Tuesday, especially since WA doesn't have day light savings anymore :( i thought it was too late over there to get it all together. But I was happily proven wrong. Thanks again and keep up the great work! New look site looks great too!!
August 30, 2011:
Just wanted to say thank you for the great service you guys are providing, I received my order so quickly and when I had to exchange it due to a size issue, you were all so helpful, thank you so much!
August 25, 2011:
Thank Berenice. My parcel arrived this morning. I'm most grateful for your help with this. I'm a massive fan of Freez and your customer service is to be applauded.
August 9, 2011:
Just letting you know about how fabulous your service is. I ordered for the first time from your company yesterday at around 11.30/12.00 and I have just opened my delivery now at 10.40. Not even 24 hours. I absolutely would not hesitate to buy from you again. No wonder people buy over the internet now!!!! Thanks once again.
August 3, 2011:
Morning guys, Just wanted to say a huge thank you for such fantastic service. I ordered some clothes yesterday arvo, and they were waiting for me in my letterbox this morning! Online orders are often a delayed and dubious place so thank you for the pleasant surprise. Keep up the great work and awesome clothes!
August 2, 2011:
Hello there, I have received my order today and wanted to acknowledge your high standard of service. Not only did I receive the parcel within 2 days of placing the order but I was kept informed all throughout the process. I will look forward to future shopping with your company. Great service guys, thanks to all involved!
June 16, 2011:
Hi Freez, I placed an order with you yesterday,15th June. I am absolutely delighted with my product. I am emailing to let you know how impressed I am with your product and service. My order arrived this morning much earlier than I anticipated. Great service, excellent product and efficient delivery. Good luck with your site...you deserve it!
February 18, 2011:
I must say that I'm impressed with the service! I ordered some stuff on Wednesday and received it the next day, I have not seen such speed!
November 11, 2010:
I have been shopping online for many years, for myself, my husband and my children, I must have purchased from 100’s of stores by now!