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SHIPPING FEES
| Australia |
| Up to 1kg |
$8.00 Australia Post Express/$7.70 Toll Priority
with tracking number |
| Over 1kg |
$10.00 Australia Post Express/$9.70 Toll Priority
with tracking number |
| $300+ |
FREE SHIPPING
with tracking number |
| International (registered Air freight - 2kg maximum) |
|
WEIGHT |
ZONE A |
ZONE B |
ZONE C |
ZONE D |
| Up to 250g |
$12.20 |
$13.35 |
$14.50 |
$16.20 |
| 250g to 500g |
$15.90 |
$18.20 |
$20.50 |
$23.90 |
| 500g to 750g |
$19.60 |
$23.05 |
$26.50 |
$31.60 |
| 750g to 1kg |
$23.30 |
$27.90 |
$32.50 |
$39.30 |
| 1kg to 1.25kg |
$27.00 |
$32.75 |
$38.50 |
$47.00 |
| 1.25kg to 1.5kg |
$30.70 |
$37.60 |
$44.50 |
$54.70 |
| 1.5kg to 1.75kg |
$34.40 |
$42.45 |
$50.50 |
$62.40 |
| 1.75kg to 2kg (max) |
$38.10 |
$47.30 |
$56.50 |
$70.10 |
INTERNATIONAL ORDERS HAVE A 2KG MAXIMUM WEIGHT
INTERNATIONAL ZONES
Zone A - New Zealand :: Zone B - Asia Pacific :: Zone C - USA, Canada, Middle East :: Zone 4 - Rest of the World
International charges listed above are an approx. guide. The charges will be automatically calculated during the checkout process. All International parcels are sent registered post and have a tracking number. We do not ship International Parcels any other way. Prices subject to change without notice. Visit www.auspost.com.au for more information on what zone your country belongs to.
WHEN WILL I RECEIVE MY ORDER?
All orders placed before 2pm are despatched daily, Monday to Friday. In most cases you should receive your order overnight. International orders please allow 10 days for delivery. Unfortunately Australia Post deliveries are out of our control so please keep this in mind whilst waiting for your order. If you haven't been home the whole time and you think your parcel has taken a while we suggest you call your local post office as your parcel may be sitting there and your notification has been misplaced.
CHECKING ON THE STATUS OF YOUR ORDER
If you require any information on the status or whereabouts of your order please email us at shop@freez.com.au and someone will get back to you ASAP. All orders are not shipped direct from our stores so if you do call them they will be unable to help you. As mentioned before if you have chosen Express Post then you will be able to call Australia Post and they will be able to tell you exactly when your parcel will be delivered. In the case of Toll Priority you will be able to track your parcel online with the tracking number provided by Toll. Your tracking number will be e-mailed to you on the day your order is shipped. Please note depending on your whereabouts it can sometimes take 24 hours for your tracking number to register with Australia Post if you have chosen that option.
CAN I PICK UP MY ORDERS FROM THE STORES?
Yes you can. When you place your order it will give you the option of choosing either Gymea, Jannali or Helensburgh and of course no postage fees will apply. As stock varies from store to store a confirmation email will be sent to you to advise when your order will be ready for pick up.
CAN MY ORDER BE SENT TO A DIFFERENT ADDRESS?
Yes it can be, simply enter the delivery address you would like in the shipping section of your order.
CAN MY ORDER BE SENT TO A POST OFFICE BOX?
Yes it can but you must choose Australia Post as your shipping option. We ship to residential, workplaces, PO Boxes and Locked Bag addresses.
WILL I NEED TO BE HOME TO RECEIVE MY ORDER?
Yes, depending on what delivery method you choose. If you choose Australia Post and are not at home then the parcel will be taken to your nearest Post Office. If you would like special instructions put on your parcel stating you would like the parcel left if no one is at home please put these instructions in the customer notes section of your order. If you choose Toll Priority and opt for the WITH signature option by filling in the customer notes section and are not home to receive your parcel then it will be taken to the nearest Toll Depot. There is a re-delivery fee of $10 which must be paid by the customer in order to receive your parcel again
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