As per our store policy we DO NOT REFUND however, we do exchange or issue a credit which is valid indefinitely not immediately.

Exchanges can also be made at either our Gymea or Jannali stores. If you require a credit you can choose whether you would like an in store or online credit issued.

All exchanges and returns must be completed within two weeks of receiving.

To return any items please e-mail us at returns@freez.com.au Please advise in your e-mail if you would like to exchange or receive a credit. If you wish to exchange please advise what you would like so we can put the item/s on hold for you (if available). If there is additional monies to be paid from the exchange then this can also be arranged via e-mail.

Once you have organised your exchange please send your parcel to:
Freez Clothing - Attention Returns
Unit 1/778 Old Illawarra Rd
Menai
Sydney NSW 2234.
via Australia Post at your own expense. Freez will then pay for the postage to send you your exchange. Freez will re-pay postage on one exchange per order so if another exchange is required from there then the customer must enclose a pre paid satchel. *NB - Return postage on International Orders must be pre paid by the customer. Freez cannot pay return postage on overseas orders.

All returns must be sent back in brand new condition with all tags attached and in their original packaging. All returns are checked and quality controlled before the exchange or credit is completed.

If any items have been worn or damaged then Freez reserves the right to return the item back to you with no exchange or credit issued.

Please allow two weeks for all exchanges to be completed.

In the unlikely event you receive a faulty garment please e-mail us at returns@freez.com.au. We will send you a pre paid satchel with a replacement item enclosed. If a replacement is not available then a full refund will be offered.

By purchasing from the www.freez.com.au website you signify your acceptance of our returns policy.