"NO HASSLES" 30 DAY RETURN POLICY
We want you to be happy and understand that buying fashion online is convenient however it doesn't give you a chance to try anything on so you may return items bought online for a full refund or exchange. If you decide to opt for an exchange then the return postage to us is your responsibility but we offer free shipping back to you when a replacement product is requested. If from there you wish to return an exchanged item then an online credit will be issued to be used towards your next purchase & this never expires. Please e-mail returns@freez.com to organise your exchange & we will pop the size you need on hold. Due to our bargain sale prices any sale items can be returned for an online credit but not for a refund or exchange. Exchanges can also be made at either of our stores but refunds are not offered instore, all refunds will be done via your original method of payment.

HOW DO I RETURN PRODUCTS FOR EITHER A REFUND OR EXCHANGE?
Send your parcel to Freez 103 Gymea Bay Rd Gymea NSW 2227 Please enclose a copy of your invoice & pop on there that you would like a refund or exchange. We'd hate you to be disappointed that your size isn't available so we strongly advise you to e-mail us on returns@freez.com.au if you wish for an exchange so we can pop your exchange on hold. We aim to turn around our returns as quickly as possible so as soon as we receive your parcel we will get your exchange out ASAP in order for you to get your perfect size! We obviously ask that the garment has not been worn and all labels are attached Please be aware that we cannot take responsibility for goods lost in transit coming back to us so advise to send them by express post.

WHAT IF A PRODUCT IS FAULTY?
In the very rare instance you receive a faulty product please phone customer service on 02 9531 2343 or e-mail shop@freez.com.au and we will send you a replacement item with a pre paid satchel to return the faulty item. If a replacement is not available we will send you a pre paid satchel for you to return the item for a refund.

WHAT IF I RECEIVE THE WRONG ITEM?
We really hope this doesn't happen but if we accidentally send you the wrong item then we will send you out the correct product ASAP with a pre paid satchel to return the incorrect item.

OUT OF STOCK
As much as we try & avoid it happening occasionally we have count errors on our stock. If this happens we will notify you within one business day & if its an item we cannot re order we will of course refund you immediately or give you the option of choosing another style or size. Exchanges can also be made at either of our stores but refunds are not offered instore, all refunds will be done via your original method of payment & any postage costs will not be refunded.

LAY-BY'S
Our lay-bys are for a 4 week period on non sale items and a non refundable 20% deposit is required within 24hours of placing your order. Payment for this will need to be by either credit card paid over the phone or via e-mail, direct despot or you can send an instant PayPal payment. From there you can make weekly payments or pay the balance on the due date. We will e-mail you to remind you when the payment is due. If you change your mind the deposit will not be refunded but will be issued to you as a gift certificate which never expires.