CONDITIONS OF USE
These terms and conditions govern your use of the freez.com.au online store. By placing an order through us you express your understanding and agreement that you are bound by our terms. If you are unwilling to be bound by these terms then please do not use our online store.
HOW YOUR ORDER IS DELIVERED
Once payment has been received your order will be dispatched within 24 hours on business working days via Australia Post/Toll Priority and should be received within 3 working days. Overseas customers, please allow 14 working days. These delivery times are just a guideline and Australia Post delivery timeframes are totally out of our control. Toll Priority can be tracked from the minute it leaves our premises from their online tracking system. Please refer to the email you receive from them once your order is shipped.
When you place an order with freez you are required to provide a valid e-mail address which we will communicate with you, if needed regarding the order. In the unlikely event we can not supply your order then we will notify you via e-mail and a full refund will be processed immediately.
QUESTIONS REGARDING YOUR ONLINE SHOPPING
The best way to contact us with any of your questions is to e-mail us at firstname.lastname@example.org. Alternatively you can call us on 02 9531 2343.
WHAT HAPPENS TO THE PERSONAL INFORMATION GIVEN TO US
The information supplied is strictly confidential. We do not reveal, disclose, pass on or sell your information to anyone else.
WHAT CREDIT CARDS CAN I USE TO PAY FOR MY ORDER
We accept Visa and Mastercard.
CHEQUE OR MONEY ORDERS
If you wish to pay by cheque or an Australian money order then please mail them to Freez, 103 Gymea Bay Rd, Gymea NSW 2227
WHICH COUNTRIES DO YOU DELIVER TO
We deliver worldwide and all prices can only be shown in Australian dollars. If you pay by credit card you will be charged in AUD.
GOODS AND SERVICES TAX
www.freez.com.au collects and remits GST and complys with all Australian laws.
Please refer to our Returns Policy Page.
PICK UP ONLY
Any orders can be picked up from our stores and you will get the choice of specifying either Gymea, Jannali or Helensburgh at the checkout.
It is the responsibility of the customers to inform freez.com.au if an order does not arrive. Once we determine your order has not arrived we will lodge an enquiry. If you have chosen to ship with Toll Priority then you are able to track online with your con note number. Freez will not be held liable for any loss or damage resulting from delivery.
Please note that if an item has been lost in transit a replacement item will not be dispatched until a full investigation has been completed.
freez.com.au attempts to display the goods as accurately as possible. Due to many factors including colouring varying from screen to screen and from screen to printer, Freez cannot guarantee that the colours in the product you receive will 100% match the colours you see on our website.
freez.com.au makes every effort to ensure that the most accurate information is displayed with our products. In the event that we find an error in the description or a fault with the garment prior to despatch you may choose to accept the corrected information or cancel the order. If you choose to cancel the order Freez will issue you a full refund.
freez.com.au contains links to other websites. Freez is not responsible for the contents or practices of these websites.