WHY SHOP ONLINE WITH US?
We here at Freez know that everyone is time poor nowadays and don't always have time to shop. If you simply don't like crowds or queues, or getting out of your PJs then you will love our online store. We here at Freez know our stuff and offer fun and affordable on trend fashions from quality brands, all at very competitive prices. We take seriously that running an online business is all about reputation, trust and credibility and thats why we work so hard to get it right. Even better you can shop if you so desire with a glass of wine in hand, the best way to shop!
HOW DO I PLACE AN ORDER?
Browse our store and add any item/s to your cart you wish to purchase. Then select the Checkout Box. You will then be taken to the View Cart Page to review your order and edit if necessary. From there you will need to enter your shipping details, you can choose to Register as a customer for next time or go through the Guest Checkout. It is essential to provide a valid e-mail address so we can communicate with you regarding your order. You will then be taken to the shipping and payment page. Select the appropriate shipping and payment method. You will then select the Complete Your Order button and your order will be processed from there.
HOW DO I KNOW WHICH SIZE TO CHOOSE?
Sizing varies from label to label and we do our best to explain this on our Size Chart page. Please refer to this page for more accurate information. Feel free to e-mail us firstname.lastname@example.org or call us on 02 9531 2343 for any further information.
WHEN WILL I RECEIVE MY ORDER?
All orders placed before 2pm are despatched daily, Monday to Friday. Orders can be placed up to 3pm on Thursdays to guarantee you get your parcel in time for the weekend (if you are in the next day delivery network). In most cases you should receive your order overnight. International orders please allow 14 days for delivery. Unfortunately Australia Post deliveries are out of our control so please keep this in mind whilst waiting for your order. If you haven't been home the whole time and you think your parcel has taken a while we suggest you call your local post office as your parcel may be sitting there and your notification has been misplaced
HOW DO I BECOME A FREEZ AFFILIATE?
Please email Lisa - email@example.com for details.
Pre Orders are available on our website through our Coming Soon category and it is a great opportunity to place an order on stock that is not yet available for purchase. These pre orders are sometimes offered a couple of months in advance giving our customers the opportunity to reserve their sizes. We try to offer an accurate estimated time of delivery but sometimes this may change if shipments get held up but we will notify you of any changes as soon as possible. Please note that any delays are completely out of our control. You do not have to pay for your pre purchase in advance if you don't wish to. Simply place your order, select Direct Deposit as your method of payment and pop in the customer notes you'd like to pay for the order once the stock comes in. By doing it this way you are guaranteeing you will receive the pre order.
HOW DO I RETURN AN ITEM FOR AN EXCHANGE OR CREDIT?
Please refer to our returns policy page for full details.
HOW DO I USE A DISCOUNT CODE?
The discount coupon box is on the View Cart Page, simply enter the coupon number in this box to receive your discount. Remember this box is not for Gift Certificates, these need to be entered on the Payment Page.
CAN I RETURN SALE ITEMS?
Due to our bargain sale prices any sale items can be returned for an online credit but not for a refund or exchange.
WHAT IF I GET THE WRONG SIZE?
As per our in store policy we do not refund (unless the garment is faulty), however you may exchange for another size or item or receive an online credit to use next time. Simply e-mail us at firstname.lastname@example.org to arrange your exchange. After posting back your item Freez will pay for the postage back to you. This is valid for one exchange per order.
HOW CAN I PAY FOR MY ORDER?
We accept Visa & Mastercard for Australian Residents ONLY using the secure facilities of St George Bank, so you can rest easy that your credit card details are 100% secure. Don't have a credit card? We also accept Paypal, direct deposit, cheques and money orders. This is for Australian Residents plus all international credit card transactions. For those who feel more comfortable paying by credit card over the phone, you may also phone through your credit card details to 02 9531 2343 and speak to either Lisa or Berenice.
WHAT IS YOUR RETURNS POLICY?
Please refer to our returns policy page online
ORDERS OVER $300
First time only customers who place orders over the value of $300 and are making payment by credit card or paypal will be requested to send photo ID and signature to verify their identity. Due to recent fraudulent activity this is a safety measure to protect yourself and us.
I WOULD LIKE TO SPEAK TO SOMEONE
Feel free to call us anytime on 02 9531 2343. We are open Monday to Friday 8.30am to 4.30pm (4pm on Fridays) EST.
DO YOU HAVE FREE SHIPPING?
Yes, we have free shipping for all orders $150 and over within Australia.
DO YOU SHIP OVERSEAS?
Yes, we ship worldwide. Please refer our shipping charges page. We can only ship overseas orders that are 2kg and under.
WILL THE STOCK I SEE ONLINE BE AVAILABLE AT THE STORES?
Unfortunately there are no guarantees as stock varies all the time. If you are making a trip to specifically see something please e-mail us at email@example.com to check whether that item is available in store. Alternatively, if its not, we may be able to arrange for it to be there providing we have the size in stock.
WHAT SIZE IS THE MANNEQUIN PHOTOGRAPHED?
Anna our blonde hair model is a standard size 8 and we photograph her in a size 8 or XS (but if a style doesn't start in an XS then we use a S). Anna's height is 5 foot 11. Riarne our brunette model is a size 8 or XS (sometimes a 10 in smaller fitting dresses). Riarne's height is 5 foot 11.
MY GIFT CERTIFICATE WON'T WORK
Please ensure when processing your Gift Certificate that you are putting it in as a form of payment on the payment page and not in the Discount Coupon Box on the View Cart page as it will not work there, it is a form of payment.
I CAN'T LOGIN TO MY ACCOUNT
Please ensure you have actually created an account with us. When you place an order you need to tick 2 boxes, one to sign up for our newsletter, the other is to Register. If you do not select this box then it will not save your details for next time. Once you do register then your details will remain in our system and you wonít need to enter them each time.
If you canít remember your password simply go to the Log In Box and select Forgotten Password.