WHEN WILL I RECEIVE MY ORDER?
All orders placed before 2pm are despatched daily, Monday to Friday. In most cases you should receive your order overnight. International orders please allow 10 days for delivery. Unfortunately Australia Post deliveries are out of our control so please keep this in mind whilst waiting for your order. If you haven't been home the whole time and you think your parcel has taken a while we suggest you call your local post office as your parcel may be sitting there and your notification has been misplaced

WHAT IF I GET THE WRONG SIZE?
As per our in store policy we do not refund, however you may exchange for another size or item or receive an online credit to use next time. Simply e-mail us at returns@freez.com.au to arrange your exchange. After posting back your item Freez will pay for the postage back to you. This is valid for one exchange per order.

HOW CAN I PAY FOR MY ORDER?
We accept Visa & Mastercard using the secure facilities of St George Bank, so you can rest easy that your credit card details are 100% secure. Don't have a credit card? We also accept Paypal, direct deposit, cheques and money orders. For those who feel more comfortable paying by credit card over the phone, you may also phone through your credit card details to 02 9541 0060 and speak to either Lisa, Kylie or Berenice. 

ORDERS OVER $300
First time only customers who place orders over the value of $300 and are making payment by credit card or paypal will be requested to send photo ID and signature to verify their identity. Due to recent fraudulent activity this is a safety measure to protect yourself and us.

I WOULD LIKE TO SPEAK TO SOMEONE
Feel free to call us anytime on 02 9541 0060. We are open Monday to Friday 8.30am to 4.30pm (4pm on Fridays).

DO YOU SHIP OVERSEAS?
Yes, we ship worldwide. Please refer to the shipping charges page. Please note, we cannot ship MINKPINK product to the US or Canada.

DO YOU HAVE SAME DAY DELIVERY?
Yes we do. All orders must be phoned in on 02 9541 0060 and the daily cut off time for this service is 12.30pm. As each suburb varies in price please contact us for an accurate costing. This option only applies to residents of the Sydney Metro Area. We use Toll Fast for this service.

WILL THE STOCK I SEE ONLINE BE AVAILABLE AT THE STORES?
Unfortunately there are no guarantees as stock varies all the time. If you are making a trip to specifically see something please e-mail us at shop@freez.com.au to check whether that item is available in store. Alternatively, if its not, we may be able to arrange for it to be there providing we have the size in stock. The Anise brand is available online only and not in store.

WHAT SIZE IS THE MANNEQUIN PHOTOGRAPHED?
Our manneuqin is a standard size 8 and we photograph her in a Size 8 or Size XS (but if a style doesn't come in a XS then in a S). Her height is approx 1.6m from base to neck.

MY GIFT CERTIFICATE WON'T WORK
Please ensure when processing your Gift Certificate that you are putting it in as a form of payment on the payment page and not in the Discount Coupon Box on the View Cart page as it will not work there, it is a form of payment.