Returns Policy

NEED TO CHAT? 02 9531 2343

Returns Policy

Return Policy

Full price garments can be returned for a refund or exchange. We ask that the garments are not worn , all labels are attached and in original packaging.

Return Time?

We need to receive item 30 days from order date.

How to Return for Refund

Please enclose a copy of your invoice, write on the invoice that you require a REFUND. All refunds will be processed via original payment method.

How to Exchange

Send us an email or call our office so we can secure your exchange , it will be waiting for your return package and sent to you the day we receive. shop@freez.com.au or 02 9531 2343

Will I Need to Pay Postage to Return or Exchange an Item?

Yes. You pay postage to return for a refund.
Yes. You pay postage to return for an exchange , we pay postage to return to you for first exchange only, any subsequent exchanges will require our standard shipping fee of $5 .

Can I Return a Sale Item?

Only for an online credit , NO REFUNDS OR EXCHANGES

Can I Return an Online Purchase in Store?

You can return purchases to our Gymea store for an exchange, refunds must be processed through our office MON _FRI , but you are welcome to leave items and instructions in store . We will notify you by email when the refund has been processed. This will be on the same or next working day MON – FRI only.

What if the Product is Faulty?

We hope this doesn’t happen , but please email or call our office. We will send a prepaid satchel with the replacement item. If a replacement is not available we will send you a prepaid satchel for return and issue you with a refund. shop@freez.com.au or 02 9531 2343

What if I Receive the Wrong Item?

Again, we hope this doesn’t happen , but please email or call our office. We will send the correct item ASAP with a prepaid satchel to return the incorrect item. shop@freez.com.au or 02 9531 2343

Out of Stock?

We occasionally have count errors, if this happens we will notify you within one business day , if we cannot re order we will refund you immediately.

Where Do I Send Returns?

Attention: Returns
Freez Clothing
103 Gymea Bay Rd
Gymea NSW 2227
WE RECOMMEND YOU SEND ALL RETURNS AND EXCHANGES USING A TRACKABLE DELIVERY SERVICE AS WE CANNOT ACCEPT RESPONSIBILITY FOR ITEMS LOST IN TRANSIT.